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RETURN AND REFUND POLICY

1. Returns
At ACME Herb Lab, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return the product to us within 14 days of receipt. The product must be returned to us unopened and in its original packaging. To initiate a return, please contact us at returns@acmeherblab.com with your order number and details about the product you would like to return.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow for a period of up to 7 days for us to process the refund.
3. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again and then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at returns@acmeherblab.com.
4. Sale Items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
5. Shipping
To return your product, please mail it to:  
1801 Century Park E #24th
Los Angeles, CA 90067 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We strongly recommend that you use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Changes to Return and Refund Policy
We may update our Return and Refund Policy from time to time. We will notify you of any changes by posting the new Return and Refund Policy on this page.

This Return and Refund Policy was last updated on 06/15/2023.

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